Frequently Asked Questions
General Questions
Q: What is Texas Casual Fashion Hub?
A: Texas Casual Fashion Hub is an online clothing store offering stylish, comfortable, and affordable casual apparel inspired by a laid-back, everyday lifestyle.
Q: Where are you located?
A: We are based in Texas, USA, and serve customers across the United States.
Q: Do you have a physical store?
A: No. We currently operate exclusively online to keep prices accessible and shopping convenient.
Orders & Payments
Q: How do I place an order?
A: Browse our collection, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order?
A: Orders may be modified or canceled within 24 hours of placement, provided processing has not already begun. Please contact us as soon as possible at texascasualfashionhub@gmail.com.
Q: Will I receive an order confirmation?
A: Yes. You'll receive an email confirmation with your order details shortly after checkout.
Shipping & Delivery
Q: When will my order arrive?
A: All items are printed on demand to reduce waste.
- Production: 2–3 business days
- Shipping: 4–8 business days
Most orders arrive within 1–2 weeks.
Shipping times may vary slightly due to carrier conditions or product availability.
Q: Is standard shipping faster than economy shipping?
A: Standard shipping may arrive sooner than economy shipping depending on print provider availability. Delivery times are estimates and are not guaranteed.
Q: Do you ship internationally?
A: No. At this time, we ship within the United States only.
Q: How can I track my order?
A: Once your order ships, you'll receive tracking information by email when available.
Q: What if my package is lost or arrives damaged?
A: If your order arrives damaged or does not arrive as expected, please contact us at texascasualfashionhub@gmail.com within 7 days of delivery so we can assist.
Returns & Refunds
Q: What is your return policy?
A: We only accept returns for damaged or defective items. Buyer's remorse, sizing issues, or preference-based returns are not eligible for return.
Q: How do I report a damaged or defective item?
A: Email us at texascasualfashionhub@gmail.com within 7 days of delivery, including your order number and clear photos of the issue.
Q: Who pays for return shipping?
A: If an item is confirmed to be defective or damaged, we will provide return instructions. Other return requests are not eligible.
Q: When will I receive my refund?
A: Approved refunds are processed after the item is reviewed. Timing may vary depending on your payment provider.
Products & Sizing
Q: How do I find my size?
A: Each product page includes a size chart. Please review measurements carefully before ordering.
Q: Are your products true to size?
A: Fit may vary by product. We recommend checking the size chart and product details before purchasing, as sizing-related returns are not accepted.
Q: What materials are your products made from?
A: Material details are listed on each product page. We focus on fabrics designed for comfort and durability.
Q: Do you restock sold-out items?
A: Some popular items may be restocked, depending on availability. You may check back later or contact us for updates.
Account & Privacy
Q: Do I need an account to shop?
A: No. Guest checkout is available. Creating an account simply helps with order tracking and future purchases.
Q: How do I reset my password?
A: Click "Forgot Password" on the login page and follow the instructions sent to your email.
Q: Is my personal information secure?
A: Yes. We use industry-standard security measures to protect your information. Please review our Privacy Policy for details.
Contact Us
Q: How can I contact customer service?
A: Email us at texascasualfashionhub@gmail.com. This is the fastest and most reliable way to reach us.
Q: What are your customer service hours?
A:
- Weekdays: 6:00 PM – 10:00 PM (CDT)
- Weekends: Response times may vary
We aim to respond within 24–48 business hours, depending on inquiry volume.
Q: Do you have a phone number?
A: At this time, we provide support via email only to ensure accurate and documented assistance.
Still have questions? Don't hesitate to reach out — we're happy to help.